We were touched. We had this review come in and it bragged and praised our staff. Which we love because our staff is great.
But then it also described our laundry process so thoroughly, we thought it would be great to share with you too!
William T., Thanks for sharing your experience in such detail. We couldn't have described it much better ourselves!
I contacted the Oxford location of Armstrong Cleaners & Formalwear and spoke to Sue. She answered the phone in a very pleasant tone of voice, identified herself, and asked me how she might be of assistance.
I told her that I was needing a new laundry wash and fold service and had visited the Armstrong Cleaners & Formalwear website. I asked if she could verify for me what I had read about the wash, fold, and delivery service. She was more than happy to and explained everything in detail. I asked how I went about signing up for the service and she directed me back to the company website and explained to me how to sign up online. I thanked her and said goodbye.
I went back to the website and in a matter of only a few minutes, I had created my account, logged in, and set up the date and time for my first pickup. The cost for the wash and fold service is also available online and I found the prices to be very reasonable. I signed out and then called the Armstrong Cleaners & Formalwear Oxford location to check to make sure I had set up the account and my first pickup appointment correctly.
I spoke to Tim and he said that I had done everything correctly. He asked me if I knew how the pickup appointment and the delivery service worked. I asked him to explain it to me and he did. He was very patient with me and by the time we hung up, I was confident that I had made the correct choice for my wash-and-fold laundry service.
I was even more at ease when the pickup/delivery person named Kevin arrived at my door to pick up my dirty laundry. He was also very friendly and knowledgeable. He explained how the pickup and delivery service worked. After hearing Kevin explain how things worked I felt assured that I would see my laundry again!
A few days later Kevin returned on the pre-arranged date and time with my laundry clean, folded, wrapped in plastic, and in Armstrong Cleaners soft-sided, reusable laundry bags. Everything was in perfect condition and I couldn't be more pleased than I am right now with the service I received.
I will definitely use Armstrong Cleaners & Formalwear again. I highly recommend their wash, fold, pick up, and delivery services.
Services: Delivery, Laundry wash & fold
(Click here to learn more about Armstrong's Laundry Club services!)